A seasoned IT Service Management professional with 17+ years of experience across global IT services and technology organizations, currently associated with DXC Technology. She specializes in ITIL-based service delivery, change and problem management, service governance, and continual service improvement. Her experience spans leading organizations including HP/HPE, IBM, Wipro, Logica, and Slash Support India, where she has driven CAB governance, risk assessment, and critical incident management. Certified in ITIL V3, ITIL 4 Foundation, and ISO 27001 Lead Auditor, she is passionate about operational excellence, compliance, and service transformation.