Yogesh Singh is a Senior Transformation Program Manager at TCS with over 20 years of experience in IT Service Management, Enterprise Transformation, Intelligent Automation, and AI-led Business Innovation. He specializes in driving large-scale digital transformation initiatives that modernize operations, enhance service delivery, and deliver measurable business value. Passionate about the convergence of AI and Service Management, Yogesh advocates the responsible adoption of emerging technologies to build resilient, future-ready organizations. As a mentor and transformation leader, he enjoys helping professionals strengthen leadership capabilities, navigate complex transformation challenges, and accelerate growth through practical industry experience, strategic thinking, and real-world insights.

A seasoned Enterprise Service Management and AI Transformation leader with 20+ years of experience in IT Service Management, business operations, data analytics, and digital transformation. Currently serving as Director/Group Head – AI Powered Service Management and Transformation at Wipro, he specializes in AI-driven ITSM, intelligent automation, workforce analytics, and operational excellence. He has successfully led large-scale transformation initiatives, mentored over 75 continuous improvement projects, and delivered measurable business outcomes. A certified ITIL® 4 Practice Manager, Six Sigma Black Belt, Agile Scrum Master, and SIAM professional, he is passionate about leveraging AI, analytics, and service management best practices to drive innovation.

A seasoned IT and Enterprise Service Management leader with 25+ years of experience driving digital transformation, IT operations, and technology governance across global organizations. Currently serving as Head of Enterprise Service Management at Vivicta, he specializes in ITSM, SIAM, AI governance, Cloud FinOps, and ServiceNow. Previously associated with Infosys, Synechron, Maersk Line, and RIMT University, he has led enterprise transformation initiatives, optimized service delivery, and built high-performing global teams. Certified in ITIL®, SIAM, ISO 42001 AI Management Systems, FinOps, and Change Management, he is passionate about driving innovation, operational excellence, and business-aligned digital service transformation.

A seasoned technology and digital transformation leader with 25+ years of experience in ITSM, SIAM, ITAM, ServiceNow, and AI-driven service management. Former Director and Practice Lead at Cognizant, he successfully scaled global consulting practices, led enterprise digital transformation initiatives, and established Centers of Excellence delivering measurable business value. Previously associated with Hewlett Packard, ICICI Infotech, and other leading organizations, he specializes in governance, service integration, operational excellence, and innovation. A recognized thought leader, keynote speaker, and ITIL® 4 Practice Guide reviewer, he actively contributes to advancing modern service management practices.

A seasoned SIAM, Enterprise Service Management (ESM), and ITSM professional with 21+ years of experience leading transformation programs for global enterprises. Currently serving as Associate Director – ESM Practice, he specializes in service integration, SIAM implementation, operational excellence, and AI-driven service management. He has successfully led multi-supplier ecosystems, digital transformation initiatives, and automation-led service optimization programs. An ITIL® Expert, SIAM® Professional, ServiceNow Administrator, and accredited ITIL & SIAM trainer, he is passionate about driving innovation and capability development. His expertise helps organizations improve service performance, governance, and business outcomes.

Shailendra Marathe is a Chartered Accountant and MBA from IIM Bangalore with over 30 years of experience across Finance, IT, and FinTech. He has led initiatives in financial systems, digital transformation, analytics, business process improvement, and technology-enabled financial management. His expertise spans banking, financial services, corporate finance, risk management, and enterprise applications. In addition to his industry experience, he brings over a decade of teaching experience in executive education and professional development. His key interests include financial management, FinTech, data analytics, AI applications in finance, and finance education.

Devi is a Service Management leader with 22 years of experience in consulting, competency enablement, and service operations across global enterprises and industries. She currently leads Service Management Centre of Excellence operations, driving strategy, next-generation offerings, maturity assessments, and service delivery excellence. Her expertise includes customer engagement, presales support, project management, and operational transformation. An ITIL Master, OCM Practitioner, and ITIL Sustainability Specialist, she actively contributes to the professional community as a PeopleCert Ambassador. She is also a member of the BIS ITSM Panel and ISO/IEC Service Management workgroup, contributing to the advancement of industry standards.

Sujith Pradeepan R is a Technology and IT Service Management leader with over 20 years of experience across enterprise IT, digital transformation, Global Capability Centers (GCCs), and shared services. He has led large-scale ITSM transformations, service delivery
organizations, and global technology teams, driving operational excellence, customer-centric service models, governance, and business value realization. With deep expertise in ITIL- based service management, IT operations, service integration, and organizational
transformation, Sujith is passionate about mentoring future leaders and advancing service management excellence within the industry and community.

Rohan brings more than 20 years of expertise in SIAM and ITSM, specializing in digital transformations, agile product delivery, and emerging technologies like Agentic AI. Having previously led major global SIAM and ITSM engagements across the UK and Europe at Wipro, he has a proven track record of establishing high-performing Service Management Offices. In his current role leading the SIAM and ISM CoE at Cognizant, he drives enterprise process standardization and complex transformations. Through his strategic leadership and deep domain expertise as an EXIN Accredited Trainer, he actively mentors service management professionals globally.

A seasoned IT Service Management professional with 14+ years of experience in Capacity Management, performance engineering, and service optimization. He specializes in leveraging AI and Machine Learning to transform traditional ITSM into intelligent, proactive, and cognitive operations. With expertise in predictive incident and problem management, root cause analysis, anomaly detection, and intelligent automation, he helps organizations enhance service reliability, operational efficiency, and customer experience. Passionate about innovation, he actively drives the adoption of AI-powered ITSM practices and next-generation service operations.

A seasoned IT Service Management professional with 17+ years of experience across global IT services and technology organizations, currently associated with DXC Technology. She specializes in ITIL-based service delivery, change and problem management, service governance, and continual service improvement. Her experience spans leading organizations including HP/HPE, IBM, Wipro, Logica, and Slash Support India, where she has driven CAB governance, risk assessment, and critical incident management. Certified in ITIL V3, ITIL 4 Foundation, and ISO 27001 Lead Auditor, she is passionate about operational excellence, compliance, and service transformation.

A seasoned IT and IT Service Management leader with 30+ years of experience driving enterprise ITSM transformations across diverse industries. An ITIL® 4 Master and Ph.D. holder, he specializes in service strategy, operating model design, service architecture, governance, and continual improvement. He has successfully led large-scale initiatives in service quality, SLA management, incident, problem, change, asset, and configuration management across hybrid and cloud environments. A passionate mentor and thought leader, he actively contributes to advancing ITSM adoption through training, coaching, and capability-building programs that enhance organizational maturity and business outcomes.

Enthusiastic and dynamic professional with overall 15+ years of experience in multiple domains like ITSM. Currently working as an Associate Director having strong techno-functional & process knowledge in ServiceNow platform (12+) and experience in a variety of technical and functional roles as Associate Director, Practice Lead, Senior Project Manager, Delivery Head. Program Manager, Senior Pre-sales lead.

A seasoned IT Service Management and Digital Transformation professional with 20+ years of experience across IT operations, ITSM consulting, pre-sales, delivery, and strategic alliances. An ITIL Expert and PMP-certified professional, he has led enterprise transformation initiatives across the US, UK, ASEAN, Middle East, and India. He specializes in ITSM, CMDB, Software Asset Management (SAM), IT Asset Management (ITAM), and AI-powered service management, with expertise in ITIL and ISO 20000 frameworks. Known for aligning technology, people, and processes, he drives operational efficiency, governance, compliance, and service excellence across global enterprise environments.

A seasoned ITSM and SIAM professional with 20+ years of experience across Pre-Sales, Consulting, and BAU delivery in global enterprise environments. Currently associated with Cognizant, and previously with HCL Technologies and Accenture, she brings expertise across Manufacturing, Energy, Life Sciences, Banking, Retail, and Travel sectors. An accredited trainer certified by EXIN, she is passionate about mentoring young professionals, supporting talent development initiatives, and sharing practical ITSM and SIAM insights gained through two decades of global delivery experience.

A seasoned IT leader with 24+ years of experience in service delivery management, digital transformation, cloud operations, and large-scale IT project execution. Currently serving as a Senior Manager, he specializes in leading global teams, driving automation and cloud transformation initiatives, and aligning IT operations with business objectives. Known for his expertise in IT Service Management (ITSM), governance, process optimization, and AI-driven monitoring, he has successfully delivered enterprise-wide transformation programs across complex global environments while building high-performing teams and driving operational excellence, innovation, and measurable business outcomes.

A seasoned IT Service Delivery and Digital Operations leader with 16+ years of experience across Healthcare, Banking, Telecom, and Retail industries. Currently leading the IT Digital Operations Center at Hapag-Lloyd, she specializes in ITSM transformation, governance excellence, observability, and service resilience. Previously associated with AstraZeneca and Tata Consultancy Services, she has successfully driven enterprise ITSM transformations and large-scale delivery programs. A passionate corporate trainer and CXO aspirant, she actively mentors professionals on ITIL4, PMP, PRINCE2, SAFe 6.0, and Scrum, enabling business-aligned digital operations and transformation.

An accomplished IT leader with 22+ years of experience across global organizations including TCS, Capgemini, Qualys, and UPL. Currently serving as Director of Compliance at Gurucul Solutions Pvt Ltd, he specializes in ITSM, Infrastructure, Cloud Operations, Governance, Compliance, Digital Transformation, and AI-driven solutions. A certified ITIL4 Expert and Lean Six Sigma Green Belt, he is recognized for leadership, mentoring, operational excellence, and successfully driving large-scale global ITSM implementations across enterprise environments.

A seasoned IT Delivery and Service Management professional with 15+ years of experience in ITSM, Digital Operations, AI-driven Automation, and Transformation Solutions. Formerly with Tata Consultancy Services, he specializes in service excellence, governance, continual improvement, and KPI-driven operations aligned with ITIL best practices. A Certified Agile Coach and ITSM trainer, he is passionate about driving operational transformation, service optimization, and mentoring professionals.

A seasoned IT Service Management and Digital Operations leader with 21+ years of experience driving ITSM transformation, service governance, and operational excellence. As Senior Manager – Service Management CoE, he leads ITIL transformation, AIOps initiatives, and business-aligned service delivery. His expertise spans process design, automation, observability, KPI-driven governance, and vendor management. He is passionate about enabling service resilience, operational efficiency, and building scalable, high-performing ITSM practices.

A seasoned Service Delivery Manager with 14+ years of experience in Software Asset Management (SAM) and IT Service Management (ITSM). He specializes in global SAM services, software license compliance, cost optimization, and audit readiness across complex enterprise environments. Currently leading Software Asset Management & Product Engineering service delivery, he drives operational governance, service excellence, and continuous improvement initiatives. He works closely with global stakeholders, vendors, and service partners to enhance process maturity, maximize software investment value, and ensure business alignment.

A seasoned IT Service Management leader with 15+ years of experience driving technology and service transformations across diverse business environments. Based in Chennai, she specializes in enhancing service experiences, operational excellence, and business-aligned service improvements. As a Mentor with the IT Service Management Forum (itSMF) India Chapter, she is passionate about guiding professionals and fostering a collaborative ITSM community. Known for her people-centric approach and continuous improvement mindset, she delivers sustainable and impactful service transformation initiatives.

Premnadh Karekatt is an accomplished ITAM leader and ITAM–FinOps strategist with expertise in technology governance, software and SaaS optimization, and value-driven ITSM. At Flexera, he designs and enables modern ITAM solutions that drive compliance, cost optimization, and measurable business outcomes. He is a member of the ISO/IEC 19770 committee, an ITIL Expert, and a PeopleCert Ambassador for ITIL and PRINCE2. As an itSMF mentor and thought leader, he actively contributes to the ITSM community through mentoring and knowledge sharing.

A seasoned technology and service delivery leader with 22+ years of experience across IT infrastructure, managed services, and large-scale global service delivery. Currently a Service Delivery Manager at Hewlett Packard Enterprise, leading end-to-end service delivery, transitions, and operational excellence across complex, multi-vendor environments. Known for driving digital transformation, DevOps-aligned practices, and continuous improvement, he builds high-performing global teams through a pragmatic, people-centric, and data-driven leadership approach.

A strategic and results-driven Delivery & Operations Leader with over 25 years of experience in large-scale IT delivery and operational excellence. Proven in scaling organizations, strengthening execution, driving business growth, and building high-performing Centers of Excellence to ensure customer success. Currently leads Delivery and Operations for strategic large accounts across P&C Insurance, Healthcare Insurance, Media, and Hi-Tech domains, owning Operations, Business Management, and Engagement including portfolio setup, governance, planning, and performance.

Vikram is seasoned IT leader with 20+ years of experience in IT Service Management, ITIL process excellence & standardization, delivery assurance and talent transformation & enablement. A Certified ITIL®4 Master, SIAM Professional and an ISO 20K Internal Auditor. He leads global Competency & delivery support for ITIL, ITAM & SIAM practice teams, enabling business outcomes through strategic service management, and customer experience for distributed & large-scale heterogeneous environments across Americas, Europe & APMEA.

Gurunath brings 37 years of deep experience in the IT industry, with over two decades specializing in program management, large-scale transitions, and managed services. During his 24-year tenure with HPE, he led complex enterprise and government engagements, successfully managing high-risk transitions, data center operations, and large user environments across diverse industries. Known for his strategic leadership and people-centric approach, Gurunath has consistently delivered zero-penalty transitions, operational stability, and business-critical transformations at scale.

A seasoned technology leader with over 30 years of experience in enterprise transformation, enterprise architecture, and technology modernization across global markets. He has led large-scale IT transformations, AI-driven innovation, and the establishment of Centers of Excellence while building high-performing global teams. He also collaborates with The Open Group on the INITIATE program, contributing to industry innovation and best practices.

A seasoned IT professional with over 19 years of experience across pre-sales and solutioning, delivery excellence, and growth and strategy. A Six Sigma Black Belt–certified professional with a strong analytical mindset and an innovative approach, driven by a commitment to continuous learning. An IIM Indore Executive alumnus in strategy planning and leadership, actively involved in mentoring innovation projects for undergraduates and interns.

IT veteran with 29+ years of experience across IT education, software product engineering, and senior leadership, spanning roles from faculty to Lead Product Developer and Senior Manager. Brings 17+ years of ITSM expertise with a proven record of improving CSAT beyond 90%, reducing escalations, and contributing to multi-million-dollar deals through strong customer engagement. An active community champion, executive alumnus of IIM Kashipur, with executive education from XLRI and Cornell, contributor to ITSM curriculum initiatives, GenAI practitioner, and a people-first mentor advocating positivity and humility.

As a senior technology executive, Prashant Jadhav brings over two decades of leadership in digital transformation, IT service management, and technology governance, with a strong track record in building high-performing teams that deliver value-driven ITSM aligned with best practices and enterprise agility. Under his leadership, technology centers have evolved into strategic transformation partners—driving enterprise efficiency, resilience, and customer-centricity, while positioning ITSM as a catalyst for digital strategy and sustainable business transformation.

Dinesh is a seasoned Delivery leader with more than 30+ years of diverse experience in Delivery management, Solutions consulting and Professional services, driving impactful results for global clients with cross-functional teams. As an Associate Director at LTIMindtree, he manages complex, high-value AMS engagements across various functional domains, including CPG and BFSI. He comes with a solid track record across the IT landscape, in shaping and executing successful delivery plans in US & European geographies, managing client relationships, and fostering collaboration among internal and external partners to achieve operational excellence, and large-scale transformation.

A seasoned strategic business leader with over 18 years of experience across IT Consulting, IT Academia, IT & Digital Media, driving sustainable growth, market expansion, managing P&L for BU & region. Known for building and executing sales and business strategies, revenue & margin planning, customer acquisition, growth & expansion, key accounts and portfolios. Brings deep expertise in new product and portfolio development. Adept at forging strategic partnerships, leading cross-functional teams, envisioning innovation & collaboration.

Kshama is a senior global leader with 33+ years in Finance and IT, driving enterprise-wide digital transformation. As Executive Director at Nestlé Global Services India and head of Nestlé’s Digital, Data and Tech Hub, she leads AI-driven innovation, automation, and strategic partnerships to deliver business impact and advance Nestlé’s global digital transformation.

Vaibhav brings 15 years of experience in IT Service Management, Service Integration, and SIAM, with expertise in ITIL-based process design, vendor management, and ServiceNow ITSM implementations. He has a strong track record of delivering initiatives ahead of schedule and has received multiple awards for driving operational efficiency and business strategy. Passionate about service excellence, he focuses on enhancing service delivery, collaboration, and organizational performance.

A visionary IT leader, Vipin Jain, combines a CS Engineering foundation with an MBA from MDI to bridge the gap between complex technology and business growth. With 20+ years of expertise as ITSM Leader, delivered high-impact digital transformations and strategic roadmaps that drive measurable ROI and enterprise-level innovation.

Balkrishna brings over 18 years of expertise in IT Service Management, specializing in Availability Management, SIAM, and digital resilience. As an EXIN Global Ambassador, he has advanced ITSM practices worldwide, earning industry recognition through multiple awards.
In his current role as ITSM Process Owner at Bayer, Balkrishna drives ITSM Availability Management. His thought leadership and active presence on LinkedIn continue to inspire ITSM professionals across the globe.

Apoorve Aggarwal is a seasoned IT leader with 30+ years of experience in IT infrastructure, service management, digital transformation, and large program management. As Global Service Management Practice Head at TCS, he leads offerings, pre-sales, delivery, consulting, and alliances. His achievements include ITIL publications, automation accelerators, ITSM Academy setup, transformation programs, and 20% YoY practice growth. He holds multiple global certifications and actively leads social initiatives with NGOs across India.

Anurag brings over 20 years of global consulting experience in service management strategy and design. As a director at Wipro, he leads enterprise-scale Service Management transformations, shaping target operating models and driving AI-enabled ITSM and SIAM adoption, experience-led metrics (XLAs), robust governance models, and data-driven process excellence to deliver measurable business outcomes while building high-performing, inclusive teams.

Vivek brings 25+ years of global experience across the entire SDLC, including software development, IT service management, enterprise consulting, and market expansion. He has led enterprise and government engagements across the Americas, APAC, and the Middle East, driving growth, partnerships, and large-scale transformation

Kushal brings 24+ years of experience in service integration and management, IT transformation, program management, and service consulting. His expertise spans SIAM enablement, ITIL/ISO20000 process consulting, solution design, and building practice competencies.

Ramanadha brings 20+ years of experience in ITSM leadership, consulting, and service integration, with deep expertise in driving large-scale transformation and operational excellence. He leads global ITSM practice teams, enabling business outcomes through strategic service management, crisis leadership, and customer experience across multi-million-dollar engagements.

Victor brings 20+ years of experience in engineering education, competency development, and emerging technologies. He has led large-scale skilling initiatives, institutionalized technology-driven learning strategies, and mentored millions through digital education platforms. With a strong foundation in aerospace engineering and a passion for teaching, he continues to shape the future of technical education and drive innovation in emerging tech learning.

Jigna brings 20+ years of experience in driving IT process excellence and leading global teams. She specializes in ITSM, SIAM, and digital transformation, managing large-scale projects, improving service delivery, and fostering high-performance teams. A certified ITIL 4 Master and PeopleCert Global Ambassador, she aligns IT initiatives with business goals to drive operational efficiency and innovation.

Pratibha brings 30+ years of experience in L&D, driving workforce transformation through skilling frameworks, career programs, and academic collaborations, all aligned to business goals. Her expertise spans talent development, strategic skilling initiatives, and fostering long-term growth, ensuring alignment between organizational objectives and employee capabilities.

Sunil brings 18+ years of experience in IT service management and multi-supplier integration, with a strong focus on business value enablement and strategic delivery. He has consulted across Energy, Retail, Banking, and Finance sectors, leading ITSM process implementation, contract governance, and operational excellence while empowering teams for growth.

Lalitha brings 22+ years of experience in delivery excellence, service delivery, operations maturity, IT service management, and project and program management. She has successfully led process improvement initiatives, driven ITSM maturity, and contributed to organizational growth through strategic execution and quality-focused operations.