A seasoned IT and IT Service Management leader with 30+ years of experience driving enterprise ITSM transformations across diverse industries. An ITIL® 4 Master and Ph.D. holder, he specializes in service strategy, operating model design, service architecture, governance, and continual improvement. He has successfully led large-scale initiatives in service quality, SLA management, incident, problem, change, asset, and configuration management across hybrid and cloud environments. A passionate mentor and thought leader, he actively contributes to advancing ITSM adoption through training, coaching, and capability-building programs that enhance organizational maturity and business outcomes.