A seasoned IT Service Management professional with 14+ years of experience in Capacity Management, performance engineering, and service optimization. He specializes in leveraging AI and Machine Learning to transform traditional ITSM into intelligent, proactive, and cognitive operations. With expertise in predictive incident and problem management, root cause analysis, anomaly detection, and intelligent automation, he helps organizations enhance service reliability, operational efficiency, and customer experience. Passionate about innovation, he actively drives the adoption of AI-powered ITSM practices and next-generation service operations.