Rohan brings more than 20 years of expertise in SIAM and ITSM, specializing in digital transformations, agile product delivery, and emerging technologies like Agentic AI. Having previously led major global SIAM and ITSM engagements across the UK and Europe at Wipro, he has a proven track record of establishing high-performing Service Management Offices. In his current role leading the SIAM and ISM CoE at Cognizant, he drives enterprise process standardization and complex transformations. Through his strategic leadership and deep domain expertise as an EXIN Accredited Trainer, he actively mentors service management professionals globally.