A seasoned Cyber Security and IT Service Delivery leader with 30+ years of experience across SOC operations, Incident Management, ITSM, Managed Security Services, and Global Service Delivery. An ITIL Expert and PMP-certified professional, she has successfully led large-scale engagements for multinational clients, driving operational excellence, service governance, and continual improvement. Having worked with organizations such as Wipro, HP, IBM, Microland, and Network Solutions, she is also a passionate mentor and trainer who has empowered over 6,000 professionals through learning and development initiatives.