A seasoned IT leader with 24+ years of experience in service delivery management, digital transformation, cloud operations, and large-scale IT project execution. Currently serving as a Senior Manager, he specializes in leading global teams, driving automation and cloud transformation initiatives, and aligning IT operations with business objectives. Known for his expertise in IT Service Management (ITSM), governance, process optimization, and AI-driven monitoring, he has successfully delivered enterprise-wide transformation programs across complex global environments while building high-performing teams and driving operational excellence, innovation, and measurable business outcomes.