A seasoned IT Service Delivery and Digital Operations leader with 16+ years of experience across Healthcare, Banking, Telecom, and Retail industries. Currently leading the IT Digital Operations Center at Hapag-Lloyd, she specializes in ITSM transformation, governance excellence, observability, and service resilience. Previously associated with AstraZeneca and Tata Consultancy Services, she has successfully driven enterprise ITSM transformations and large-scale delivery programs. A passionate corporate trainer and CXO aspirant, she actively mentors professionals on ITIL4, PMP, PRINCE2, SAFe 6.0, and Scrum, enabling business-aligned digital operations and transformation.