A seasoned ITSM and SIAM professional with 20+ years of experience across Pre-Sales, Consulting, and BAU delivery in global enterprise environments. Currently associated with Cognizant, and previously with HCL Technologies and Accenture, she brings expertise across Manufacturing, Energy, Life Sciences, Banking, Retail, and Travel sectors. An accredited trainer certified by EXIN, she is passionate about mentoring young professionals, supporting talent development initiatives, and sharing practical ITSM and SIAM insights gained through two decades of global delivery experience.