Yogesh Singh is a Senior Transformation Program Manager at TCS with over 20 years of experience in IT Service Management, Enterprise Transformation, Intelligent Automation, and AI-led Business Innovation. He specializes in driving large-scale digital transformation initiatives that modernize operations, enhance service delivery, and deliver measurable business value. Passionate about the convergence of AI and Service Management, Yogesh advocates the responsible adoption of emerging technologies to build resilient, future-ready organizations. As a mentor and transformation leader, he enjoys helping professionals strengthen leadership capabilities, navigate complex transformation challenges, and accelerate growth through practical industry experience, strategic thinking, and real-world insights.

A seasoned Enterprise Service Management and AI Transformation leader with 20+ years of experience in IT Service Management, business operations, data analytics, and digital transformation. Currently serving as Director/Group Head – AI Powered Service Management and Transformation at Wipro, he specializes in AI-driven ITSM, intelligent automation, workforce analytics, and operational excellence. He has successfully led large-scale transformation initiatives, mentored over 75 continuous improvement projects, and delivered measurable business outcomes. A certified ITIL® 4 Practice Manager, Six Sigma Black Belt, Agile Scrum Master, and SIAM professional, he is passionate about leveraging AI, analytics, and service management best practices to drive innovation.

A seasoned IT and Enterprise Service Management leader with 25+ years of experience driving digital transformation, IT operations, and technology governance across global organizations. Currently serving as Head of Enterprise Service Management at Vivicta, he specializes in ITSM, SIAM, AI governance, Cloud FinOps, and ServiceNow. Previously associated with Infosys, Synechron, Maersk Line, and RIMT University, he has led enterprise transformation initiatives, optimized service delivery, and built high-performing global teams. Certified in ITIL®, SIAM, ISO 42001 AI Management Systems, FinOps, and Change Management, he is passionate about driving innovation, operational excellence, and business-aligned digital service transformation.

A seasoned technology and digital transformation leader with 25+ years of experience in ITSM, SIAM, ITAM, ServiceNow, and AI-driven service management. Former Director and Practice Lead at Cognizant, he successfully scaled global consulting practices, led enterprise digital transformation initiatives, and established Centers of Excellence delivering measurable business value. Previously associated with Hewlett Packard, ICICI Infotech, and other leading organizations, he specializes in governance, service integration, operational excellence, and innovation. A recognized thought leader, keynote speaker, and ITIL® 4 Practice Guide reviewer, he actively contributes to advancing modern service management practices.

A seasoned SIAM, Enterprise Service Management (ESM), and ITSM professional with 21+ years of experience leading transformation programs for global enterprises. Currently serving as Associate Director – ESM Practice, he specializes in service integration, SIAM implementation, operational excellence, and AI-driven service management. He has successfully led multi-supplier ecosystems, digital transformation initiatives, and automation-led service optimization programs. An ITIL® Expert, SIAM® Professional, ServiceNow Administrator, and accredited ITIL & SIAM trainer, he is passionate about driving innovation and capability development. His expertise helps organizations improve service performance, governance, and business outcomes.

Shailendra Marathe is a Chartered Accountant and MBA from IIM Bangalore with over 30 years of experience across Finance, IT, and FinTech. He has led initiatives in financial systems, digital transformation, analytics, business process improvement, and technology-enabled financial management. His expertise spans banking, financial services, corporate finance, risk management, and enterprise applications. In addition to his industry experience, he brings over a decade of teaching experience in executive education and professional development. His key interests include financial management, FinTech, data analytics, AI applications in finance, and finance education.

Devi is a Service Management leader with 22 years of experience in consulting, competency enablement, and service operations across global enterprises and industries. She currently leads Service Management Centre of Excellence operations, driving strategy, next-generation offerings, maturity assessments, and service delivery excellence. Her expertise includes customer engagement, presales support, project management, and operational transformation. An ITIL Master, OCM Practitioner, and ITIL Sustainability Specialist, she actively contributes to the professional community as a PeopleCert Ambassador. She is also a member of the BIS ITSM Panel and ISO/IEC Service Management workgroup, contributing to the advancement of industry standards.