Premnadh Karekatt is an accomplished ITAM leader and ITAM–FinOps strategist who builds practical, scalable solutions across technology governance, software and SaaS optimization, and value-driven ITSM. At Flexera, he focuses on designing and enabling modern ITAM solutions that deliver compliance, cost optimization, and measurable business outcomes.

He is a member of the ISO/IEC 19770 committee, an ITIL Expert, and a PeopleCert Ambassador for ITIL and PRINCE2, including participation in the ITIL v5 beta program with PeopleCert. Premnadh also serves as an itSMF mentor, actively building and sharing solutions through mentoring and thought leadership with itSMF

A seasoned technology and service delivery leader with 22+ years of experience across IT infrastructure, managed services, and large-scale global service delivery. Currently a Service Delivery Manager at Hewlett Packard Enterprise, leading end-to-end service delivery, transitions, and operational excellence across complex, multi-vendor environments. Known for driving digital transformation, DevOps-aligned practices, and continuous improvement, he builds high-performing global teams through a pragmatic, people-centric, and data-driven leadership approach.

A strategic and results-driven Delivery & Operations Leader with over 25 years of experience in large-scale IT delivery and operational excellence. Proven in scaling organizations, strengthening execution, driving business growth, and building high-performing Centers of Excellence to ensure customer success. Currently leads Delivery and Operations for strategic large accounts across P&C Insurance, Healthcare Insurance, Media, and Hi-Tech domains, owning Operations, Business Management, and Engagement including portfolio setup, governance, planning, and performance.

Vikram is seasoned IT leader with 20+ years of experience in IT Service Management, ITIL process excellence & standardization, delivery assurance and talent transformation & enablement. A Certified ITIL®4 Master, SIAM Professional and an ISO 20K Internal Auditor. He leads global Competency & delivery support for ITIL, ITAM & SIAM practice teams, enabling business outcomes through strategic service management, and customer experience for distributed & large-scale heterogeneous environments across Americas, Europe & APMEA.

Gurunath brings 37 years of deep experience in the IT industry, with over two decades specializing in program management, large-scale transitions, and managed services. During his 24-year tenure with HPE, he led complex enterprise and government engagements, successfully managing high-risk transitions, data center operations, and large user environments across diverse industries. Known for his strategic leadership and people-centric approach, Gurunath has consistently delivered zero-penalty transitions, operational stability, and business-critical transformations at scale.

A seasoned technology leader with over 30 years of experience in enterprise transformation, enterprise architecture, and technology modernization across global markets. A visionary leader recognized for leading large-scale IT transformations and AI-driven innovation, defining clear technical direction, and delivering measurable business outcomes. Demonstrated expertise in building and scaling technology practices, establishing Centers of Excellence, and developing high-performing global teams of architects and consultants aligned to business growth. Collaborates with The Open Group on the INITIATE program, contributing to industry innovation.

A seasoned IT professional with over 19 years of experience across pre-sales and solutioning, delivery excellence, and growth and strategy. A Six Sigma Black Belt–certified professional with a strong analytical mindset and an innovative approach, driven by a commitment to continuous learning. An IIM Indore Executive alumnus in strategy planning and leadership, actively involved in mentoring innovation projects for undergraduates and interns.

IT veteran with 29+ years of experience across IT education, software product engineering, and senior leadership, spanning roles from faculty to Lead Product Developer and Senior Manager. Brings 17+ years of ITSM expertise with a proven record of improving CSAT beyond 90%, reducing escalations, and contributing to multi-million-dollar deals through strong customer engagement. An active community champion, executive alumnus of IIM Kashipur, with executive education from XLRI and Cornell, contributor to ITSM curriculum initiatives, GenAI practitioner, and a people-first mentor advocating positivity and humility.

As a senior technology executive, Prashant Jadhav brings over two decades of leadership in digital transformation, IT service management, and technology governance, with a strong track record in building high-performing teams that deliver value-driven ITSM aligned with best practices and enterprise agility. Under his leadership, technology centers have evolved into strategic transformation partners—driving enterprise efficiency, resilience, and customer-centricity, while positioning ITSM as a catalyst for digital strategy and sustainable business transformation.

Dinesh is a seasoned Delivery leader with more than 30+ years of diverse experience in Delivery management, Solutions consulting and Professional services, driving impactful results for global clients with cross-functional teams. As an Associate Director at LTIMindtree, he manages complex, high-value AMS engagements across various functional domains, including CPG and BFSI. He comes with a solid track record across the IT landscape, in shaping and executing successful delivery plans in US & European geographies, managing client relationships, and fostering collaboration among internal and external partners to achieve operational excellence, and large-scale transformation.

A seasoned strategic business leader with over 18 years of experience across IT Consulting, IT Academia, IT & Digital Media, driving sustainable growth, market expansion, managing P&L for BU & region. Known for building and executing sales and business strategies, revenue & margin planning, customer acquisition, growth & expansion, key accounts and portfolios. Brings deep expertise in new product and portfolio development. Adept at forging strategic partnerships, leading cross-functional teams, envisioning innovation & collaboration.

Kshama is a senior global leader with 33+ years in Finance and IT, driving enterprise-wide digital transformation. As Executive Director at Nestlé Global Services India and head of Nestlé’s Digital, Data and Tech Hub, she leads AI-driven innovation, automation, and strategic partnerships to deliver business impact and advance Nestlé’s global digital transformation.

Vaibhav brings 15 years of extensive experience in IT Service Management, Service Integration, and SIAM frameworks. He has proven expertise in ITIL-based process design, vendor management, and ServiceNow ITSM implementations, consistently delivering ahead of schedule. Recognized with multiple awards for driving operational efficiency and organizational strategy in both product- and service-based organizations. He is passionate about enhancing service delivery, fostering collaboration, and achieving organizational goals.

A visionary IT leader, Vipin Jain, combines a CS Engineering foundation with an MBA from MDI to bridge the gap between complex technology and business growth. With 20+ years of expertise as ITSM Leader, delivered high-impact digital transformations and strategic roadmaps that drive measurable ROI and enterprise-level innovation.

Balkrishna brings over 18 years of expertise in IT Service Management, specializing in Availability Management, SIAM, and digital resilience. As an EXIN Global Ambassador, he has advanced ITSM practices worldwide, earning industry recognition through multiple awards.
In his current role as ITSM Process Owner at Bayer, Balkrishna drives ITSM Availability Management. His thought leadership and active presence on LinkedIn continue to inspire ITSM professionals across the globe.

Apoorve Aggarwal is a seasoned IT leader with 30+ years of experience in IT infrastructure, service management, digital transformation, and large program management. As Global Service Management Practice Head at TCS, he leads offerings, pre-sales, delivery, consulting, and alliances. His achievements include ITIL publications, automation accelerators, ITSM Academy setup, transformation programs, and 20% YoY practice growth. He holds multiple global certifications and actively leads social initiatives with NGOs across India.

Anurag brings over 20 years of global consulting experience in service management strategy and design. As a Domain Consulting Partner at Wipro, he leads enterprise-scale Service Management transformations, shaping target operating models and driving AI-enabled ITSM and SIAM adoption, experience-led metrics (XLAs), robust governance models, and data-driven process excellence to deliver measurable business outcomes while building high-performing, inclusive teams.

Vivek brings 25+ years of global experience across the entire SDLC, including software development, IT service management, enterprise consulting, and market expansion. He has led enterprise and government engagements across the Americas, APAC, and the Middle East, driving growth, partnerships, and large-scale transformation

Kushal brings 24+ years of experience in service integration and management, IT transformation, program management, and service consulting. His expertise spans SIAM enablement, ITIL/ISO20000 process consulting, solution design, and building practice competencies.

Ramanadha brings 20+ years of experience in ITSM leadership, consulting, and service integration, with deep expertise in driving large-scale transformation and operational excellence. He leads global ITSM practice teams, enabling business outcomes through strategic service management, crisis leadership, and customer experience across multi-million-dollar engagements.

Victor brings 20+ years of experience in engineering education, competency development, and emerging technologies. He has led large-scale skilling initiatives, institutionalized technology-driven learning strategies, and mentored millions through digital education platforms. With a strong foundation in aerospace engineering and a passion for teaching, he continues to shape the future of technical education and drive innovation in emerging tech learning.

Jigna brings 20+ years of experience in driving IT process excellence and leading global teams. She specializes in ITSM, SIAM, and digital transformation, managing large-scale projects, improving service delivery, and fostering high-performance teams. A certified ITIL 4 Master and PeopleCert Global Ambassador, she aligns IT initiatives with business goals to drive operational efficiency and innovation.

Pratibha brings 30+ years of experience in L&D, driving workforce transformation through skilling frameworks, career programs, and academic collaborations, all aligned to business goals. Her expertise spans talent development, strategic skilling initiatives, and fostering long-term growth, ensuring alignment between organizational objectives and employee capabilities.

Sunil brings 18+ years of experience in IT service management and multi-supplier integration, with a strong focus on business value enablement and strategic delivery. He has consulted across Energy, Retail, Banking, and Finance sectors, leading ITSM process implementation, contract governance, and operational excellence while empowering teams for growth.

Lalitha brings 22+ years of experience in delivery excellence, service delivery, operations maturity, IT service management, and project and program management. She has successfully led process improvement initiatives, driven ITSM maturity, and contributed to organizational growth through strategic execution and quality-focused operations.