Mentors
Our Mentors

Kushal Basu
Head of Service Integration, Global Delivery
Fujitsu
Kushal brings 24+ years of experience in service integration and management, IT transformation, program management, and service consulting. His expertise spans SIAM enablement, ITIL/ISO20000 process consulting, solution design, and building practice competencies.

Ramanadha Sastry Kunda
ITSM Practice & Operations
Cognizant
Ramanadha brings 20+ years of experience in ITSM leadership, consulting, and service integration, with deep expertise in driving large-scale transformation and operational excellence. He leads global ITSM practice teams, enabling business outcomes through strategic service management, crisis leadership, and customer experience across multi-million-dollar engagements.

Victor Sundararaj
Associate Vice President, Head of Infosys Education
Infosys
Victor brings 20+ years of experience in engineering education, competency development, and emerging technologies. He has led large-scale skilling initiatives, institutionalized technology-driven learning strategies, and mentored millions through digital education platforms. With a strong foundation in aerospace engineering and a passion for teaching, he continues to shape the future of technical education and drive innovation in emerging tech learning.

Jigna Bhatt
Global Head
Merck Group
Jigna brings 20+ years of experience in driving IT process excellence and leading global teams. She specializes in ITSM, SIAM, and digital transformation, managing large-scale projects, improving service delivery, and fostering high-performance teams. A certified ITIL 4 Master and PeopleCert Global Ambassador, she aligns IT initiatives with business goals to drive operational efficiency and innovation.

Pratibha Ramesh
General Manager
Wipro
Pratibha brings 30+ years of experience in L&D, driving workforce transformation through skilling frameworks, career programs, and academic collaborations, all aligned to business goals. Her expertise spans talent development, strategic skilling initiatives, and fostering long-term growth, ensuring alignment between organizational objectives and employee capabilities.

Sunil Kumar
Transformation Director
Wipro
Sunil brings 18+ years of experience in IT service management and multi-supplier integration, with a strong focus on business value enablement and strategic delivery. He has consulted across Energy, Retail, Banking, and Finance sectors, leading ITSM process implementation, contract governance, and operational excellence while empowering teams for growth.

Lalitha SM
Operations Excellence Lead
HPE
Lalitha brings 22+ years of experience in delivery excellence, service delivery, operations maturity, IT service management, and project and program management. She has successfully led process improvement initiatives, driven ITSM maturity, and contributed to organizational growth through strategic execution and quality-focused operations.