Mentors

Our Mentors

Kushal Basu

Head of Service Integration, Global Delivery

Fujitsu

Kushal brings 24+ years of experience in service integration and management, IT transformation, program management, and service consulting. His expertise spans SIAM enablement, ITIL/ISO20000 process consulting, solution design, and building practice competencies.

Ramanadha Sastry Kunda

ITSM Practice & Operations

Cognizant

Ramanadha brings 20+ years of experience in ITSM leadership, consulting, and service integration, with deep expertise in driving large-scale transformation and operational excellence. He leads global ITSM practice teams, enabling business outcomes through strategic service management, crisis leadership, and customer experience across multi-million-dollar engagements.

Victor Sundararaj

Associate Vice President, Head of Infosys Education

Infosys

Victor brings 20+ years of experience in engineering education, competency development, and emerging technologies. He has led large-scale skilling initiatives, institutionalized technology-driven learning strategies, and mentored millions through digital education platforms. With a strong foundation in aerospace engineering and a passion for teaching, he continues to shape the future of technical education and drive innovation in emerging tech learning.

Jigna Bhatt

Global Head

Merck Group

Jigna brings 20+ years of experience in driving IT process excellence and leading global teams. She specializes in ITSM, SIAM, and digital transformation, managing large-scale projects, improving service delivery, and fostering high-performance teams. A certified ITIL 4 Master and PeopleCert Global Ambassador, she aligns IT initiatives with business goals to drive operational efficiency and innovation.

Pratibha Ramesh

General Manager

Wipro

Pratibha brings 30+ years of experience in L&D, driving workforce transformation through skilling frameworks, career programs, and academic collaborations, all aligned to business goals. Her expertise spans talent development, strategic skilling initiatives, and fostering long-term growth, ensuring alignment between organizational objectives and employee capabilities.

Sunil Kumar

Transformation Director

Wipro

Sunil brings 18+ years of experience in IT service management and multi-supplier integration, with a strong focus on business value enablement and strategic delivery. He has consulted across Energy, Retail, Banking, and Finance sectors, leading ITSM process implementation, contract governance, and operational excellence while empowering teams for growth.

Lalitha SM

Operations Excellence Lead

HPE

Lalitha brings 22+ years of experience in delivery excellence, service delivery, operations maturity, IT service management, and project and program management. She has successfully led process improvement initiatives, driven ITSM maturity, and contributed to organizational growth through strategic execution and quality-focused operations.

Scroll to Top