IT veteran with 29+ years of experience across IT education, software product engineering, and senior leadership, spanning roles from faculty to Lead Product Developer and Senior Manager. Brings 17+ years of ITSM expertise with a proven record of improving CSAT beyond 90%, reducing escalations, and contributing to multi-million-dollar deals through strong customer engagement. An active community champion, executive alumnus of IIM Kashipur, with executive education from XLRI and Cornell, contributor to ITSM curriculum initiatives, GenAI practitioner, and a people-first mentor advocating positivity and humility.