Best Practices
Best Practices
Overview
The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:
- A proven, quality approach to service delivery
- Increased Productivity
- Increased customer satisfaction
- Minimised risk
- Reduced costs
- Improved communication between IT and the business and your customers
- Best Practice also helps your customers by:
- Providing reassurance as to the proven processes
- Confidence to rely on IT services, enabling business objectives to be met
- Clearly defined processes and contacts to handle problems and issues
- Clarification of costs and monitoring of service levels – better informed customers.
- By adopting Best Practice the organisation achieves a consistent and comprehensive approach to Service Management; ranging from software products, through to consultancy, training and qualifications.
- Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and with any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven, but more at focusing on delivery what the business needs, when it needs it.
The Benefits:
It is obvious that the better and more effective you are at your IT Services job, then the knock-on effect is that your customers, them being internal or external, are going to benefit and be better at their jobs as well.
Benefits include:
- Improved customer satisfaction
- Increased return on your IT investment
- Improved staff morale
- Reduced staff turnover So Best Practice principles provide the framework for you to:
- Develop a good understanding of your customers’ IT requirements – this is fundamental to being able to satisfy them. If you know what they want, it is much easier to deliver it to them.
- Focus on delivering the services that the business needs. Take a business-driven approach as opposed to technology-driven.
- Improve the return on IT investment – put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduction of redundant effort.