Seminar Update
Role of ITSM in the New Digital Era
Date: 14th June – Time: 2 – 5 PM
Venue: itSMF Office Bangalore
c/o IIIT Bangalore, Electronics City, Phase 1, Opp. Infosys , Bangalore
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. All the major IT Service providers both Domestic and International have developed their IT infrastructure and framework with the help of huge experience and information they have attained from ITSM. However over the last few years, new best practices have evolved including but not limited to Lean IT, Agile, DevOps, Digital Transformation. How is ITSM able to stand ground and still work together with these best practices? How is ITSM still relevant in managing IT Services which supports these new age best practices ?
The seminar was very well attended with over 65 registrations for the event. The introduction was delivered by Mr. Sunil Mehta, Board member itSMF and Country Director, Quint Wellington Redwood. He gave an update on the chapter objectives and how we all can share our experiences working with the current best practices. The forum is run by the members so he also requested all non members to look at the member benefits and become active contributing members of the forum. There were 2 guest speakers for the event – Mr. Rajesh Balakrishnan, Associate Director – KPMG. Rajesh gave insights into the role of ITSM in the Digital Era. He gave an understanding on how ITSM is transforming itself to meet up with the new requirements of the Digitally transformed enterprises. This was followed up by Mr. Saikat Basu, Managing Partner – Consultants Factory, who gave his views on the relevance of ITSM in the current Digital world. He stressed the fact that ITSM is still very very relevant, however the context of their usage has changed and as long as we are able to understand the context, we would still be able to derive benefits from our ITSM implementation. Both the sessions were very well received by the audience. The vote of Thanks was delivered by Mr. Manoj Sethu, Board member itSMF and General Manager APMG International along with Prof. D Das, Chairman itSMF India Chapter and Dean Academics IIITB. The other Board Members – Prof. Ranganathan and Mr. Suresh GP were also present and participated in the event
What we discussed during the seminar:-
– Is ITSM relevant in the Digital world
– How does ITSM support in Lean/Agile/DevOps/Digital practices
– How it is the foundation for any other best practice or Technology
– How is ITSM evolving to meet up the new age requirements
– The New ITIL – launching by the end of 2018
Thank You for your support for the event
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