The itSMF is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide. This non-profit organisation is a prominent player in the on-going development and promotion of IT Service Management “best practice”, has a strong interest in the international ISO/IEC 20000 standard and qualification and has so been since 1991, when the UK Chapter started as the foundation Chapter.

Globally, the itSMF® now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 70,000 individuals spread over 53+ Chapters.Each chapter is a separate legal entity and is largely autonomous. The itSMF® International Executive Board is the separate International entity that provides an overall steering and support function to existing and emerging chapters all over the world.