Sujith Pradeepan R is a Technology and IT Service Management leader with over 20 years of experience across enterprise IT, digital transformation, Global Capability Centers (GCCs), and shared services. He has led large-scale ITSM transformations, service delivery
organizations, and global technology teams, driving operational excellence, customer-centric service models, governance, and business value realization. With deep expertise in ITIL- based service management, IT operations, service integration, and organizational
transformation, Sujith is passionate about mentoring future leaders and advancing service management excellence within the industry and community.