A seasoned IT Service Management and Digital Transformation professional with 20+ years of experience across IT operations, ITSM consulting, pre-sales, delivery, and strategic alliances. An ITIL Expert and PMP-certified professional, he has led enterprise transformation initiatives across the US, UK, ASEAN, Middle East, and India. He specializes in ITSM, CMDB, Software Asset Management (SAM), IT Asset Management (ITAM), and AI-powered service management, with expertise in ITIL and ISO 20000 frameworks. Known for aligning technology, people, and processes, he drives operational efficiency, governance, compliance, and service excellence across global enterprise environments.