A major milestone in industry-academia collaboration has been achieved with the launch of the “Product, Services & IT Service Management (ITSM)” program at Ramrao Adik Institute of Technology a first-of-its-kind initiative aimed at formally integrating IT Service Management into engineering education.
This pioneering collaboration between Ramrao Adik Institute of Technology and itSMF India Chapter reflects a progressive shift in technical education by introducing globally recognized ITSM frameworks and service-oriented thinking into the academic curriculum. The program is designed to equip students with practical, future-ready skills aligned with the rapidly evolving digital economy and technology landscape.
“This collaboration goes beyond launching a course—it is about redefining how students are prepared for the professional world,” shared Sunil Mehta, Board Member, itSMF India Chapter. “Our goal is to nurture graduates who are not only technically strong but also equipped with service-oriented thinking essential for today’s global IT landscape.”
The launch event, hosted at the RAIT campus in Navi Mumbai, brought together academic leaders, faculty members, and distinguished industry professionals for insightful discussions on future-ready skills, practical learning models, and the growing importance of industry-academia partnerships.
A key highlight of this initiative is the Train-the-Trainer (TTT) program, where faculty members are mentored directly by experienced industry practitioners to ensure the learning experience remains practical, relevant, and aligned with real-world business needs.
This initiative was successfully driven by the leadership and support of:
Dr Mukesh D. Patil Dr. Aditi Chhabria Dr. Sangita Chaudhari Dinesh Shirvaikar SAMIR BALE Amit Ashtekar Gurunath Lotlikar PMP® ITIL4 Managing Professional Ajinkya Gokhale Balkrishna Shirgaonker Saroj Sahu
Sunil Mehta Vipin Jain
Their collective efforts and vision toward innovation in education and student development have laid the foundation for a stronger, industry-aligned learning ecosystem.
This initiative highlights the shared commitment of the Indian IT industry and itSMF India Chapter to advancing ITSM best practices and developing future-ready professionals through hands-on, practical learning experiences.
About Ramrao Adik Institute of Technology (RAIT)
Ramrao Adik Institute of Technology (RAIT) has consistently nurtured engineers who innovate, lead, and excel in a dynamic technological landscape. Recognized among the Top 300 institutions in the NIRF rankings, RAIT upholds a strong academic legacy supported by a 100% placement record for eligible students. With an industry-aligned curriculum developed in collaboration with leading organizations, the institute provides a learning ecosystem where talent is cultivated and opportunities are transformed into successful careers.
About itSMF India Chapter
The IT Service Management Forum (itSMF) India Chapter is a not for profit organisation and is part of a global community of ITSM professionals. The Chapter is dedicated to advancing IT Service Management knowledge, fostering innovation, and enabling professional growth through collaboration between industry and academia. The forum’s India office is in IIIT Campus, Electronics City, Bengaluru. The Chapter is part of the itSMF International United Kingdom.
Interested in bringing ITSM to your institution?
Write to us at info@itsmfindiachapter.com to explore collaboration opportunities.
