A seasoned IT Service Management leader with 15+ years of experience driving technology and service transformations across diverse business environments. Based in Chennai, she specializes in enhancing service experiences, operational excellence, and business-aligned service improvements. As a Mentor with the IT Service Management Forum (itSMF) India Chapter, she is passionate about guiding professionals and fostering a collaborative ITSM community. Known for her people-centric approach and continuous improvement mindset, she delivers sustainable and impactful service transformation initiatives.