A seasoned Service Delivery Manager with 14+ years of experience in Software Asset Management (SAM) and IT Service Management (ITSM). He specializes in global SAM services, software license compliance, cost optimization, and audit readiness across complex enterprise environments. Currently leading Software Asset Management & Product Engineering service delivery, he drives operational governance, service excellence, and continuous improvement initiatives. He works closely with global stakeholders, vendors, and service partners to enhance process maturity, maximize software investment value, and ensure business alignment.