Vikram is seasoned IT leader with 20+ years of experience in IT Service Management, ITIL process excellence & standardization, delivery assurance and talent transformation & enablement. A Certified ITIL®4 Master, SIAM Professional and an ISO 20K Internal Auditor. He leads global Competency & delivery support for ITIL, ITAM & SIAM practice teams, enabling business outcomes through strategic service management, and customer experience for distributed & large-scale heterogeneous environments across Americas, Europe & APMEA.