A seasoned IT Delivery and Service Management professional with 15+ years of experience in ITSM, Digital Operations, AI-driven Automation, and Transformation Solutions. Formerly with Tata Consultancy Services, he specializes in service excellence, governance, continual improvement, and KPI-driven operations aligned with ITIL best practices. A Certified Agile Coach and ITSM trainer, he is passionate about driving operational transformation, service optimization, and mentoring professionals.