The itSMF India Chapter recently had the privilege of visiting ANZ Technology’s cutting-edge center in Bangalore, fostering deeper collaboration in IT Service Management (ITSM). ANZ has been a frontrunner in ITSM, and the discussions centered around its role in enhancing service value creation and communication within the broader customer success framework.
Key Focus Areas:
- Exploring collaboration opportunities to advance ITSM best practices
- Engaging with industry leaders to ensure continuous innovation and relevance in ITSM
Key Highlights of the Visit:
- Session Topic: “IT Service Management for Future IT Professionals”
- itSMF India Chapter Representatives: Vivek Joseph, Victor Sundararaj, Sunil Mehta, Amit Kanade, Pompi Dasgupta
- Key ANZ Attendees: Hemanta Chattopadhyay, Srinivas Krishnappa, Dr. Nagaraj Vaidyaraju, Vasanth Nayak, Manav Bakshi, Santhosh MH
This meaningful exchange was made possible through the leadership of Ryan Bunney, whose efforts were instrumental in facilitating the discussions.
ANZ India: A Pioneering Global Capability Center
As one of the first global banks to establish an operations center in India, ANZ has continually invested in leveraging India’s talent pool for driving technological excellence. Today, ANZ India is the largest ANZ hub outside Australia, reinforcing its strategic commitment to innovation.
The Role of itSMF in ITSM Evolution
As a global body, itSMF International is committed to bridging gaps in ITSM by fostering industry-wide collaboration and knowledge sharing. Bringing these initiatives to India ensures that ITSM best practices remain dynamic, relevant, and future-ready.
The itSMF India Chapter looks forward to furthering this collaboration and shaping the future of ITSM in India.
Interested in collaborating? Reach out to us to learn more.