A seasoned Enterprise Service Management and AI Transformation leader with 20+ years of experience in IT Service Management, business operations, data analytics, and digital transformation. Currently serving as Director/Group Head – AI Powered Service Management and Transformation at Wipro, he specializes in AI-driven ITSM, intelligent automation, workforce analytics, and operational excellence. He has successfully led large-scale transformation initiatives, mentored over 75 continuous improvement projects, and delivered measurable business outcomes. A certified ITIL® 4 Practice Manager, Six Sigma Black Belt, Agile Scrum Master, and SIAM professional, he is passionate about leveraging AI, analytics, and service management best practices to drive innovation.