A seasoned IT and Enterprise Service Management leader with 25+ years of experience driving digital transformation, IT operations, and technology governance across global organizations. Currently serving as Head of Enterprise Service Management at Vivicta, he specializes in ITSM, SIAM, AI governance, Cloud FinOps, and ServiceNow. Previously associated with Infosys, Synechron, Maersk Line, and RIMT University, he has led enterprise transformation initiatives, optimized service delivery, and built high-performing global teams. Certified in ITIL®, SIAM, ISO 42001 AI Management Systems, FinOps, and Change Management, he is passionate about driving innovation, operational excellence, and business-aligned digital service transformation.