A seasoned ITSM and SIAM consultant with 18+ years of experience driving Service Delivery, multi-vendor governance, and ITIL-based transition and transformation across global enterprise environments. He specializes in designing end-to-end ITSM/SIAM solutions, leading RFP/RFI responses, and building pricing and effort models that translate into winning client proposals. Currently exploring the intersection of AI and service management as a Gen AI practitioner, he brings deep expertise in ServiceNow, Freshservice, and supplier governance. An ITIL® and SIAM® certified professional, he is passionate about mentoring emerging ITSM talent and advancing service management excellence within the community.