A technology director with over 20 years of experience, specializing in service delivery, digital transformation, and cloud operations. As Director of Software Engineering, he leads global teams to drive IT service excellence, cloud adoption, and generative AI integration. A passionate innovator, he is a big fan of driving business value through innovation and automation, ensuring that technology investments deliver measurable outcomes. Known for expertise in IT Service Management (ITSM), governance, and process optimization, he aligns technology with business goals, fostering innovation, accelerating AI adoption, and delivering business impact in global environments