A seasoned technology and digital transformation leader with 25+ years of experience in ITSM, SIAM, ITAM, ServiceNow, and AI-driven service management. Former Director and Practice Lead at Cognizant, he successfully scaled global consulting practices, led enterprise digital transformation initiatives, and established Centers of Excellence delivering measurable business value. Previously associated with Hewlett Packard, ICICI Infotech, and other leading organizations, he specializes in governance, service integration, operational excellence, and innovation. A recognized thought leader, keynote speaker, and ITIL® 4 Practice Guide reviewer, he actively contributes to advancing modern service management practices.