Vishnu is a customer-focused technology and service management leader with over 18 years of experience driving business value through operational excellence, customer success, and digital transformation. He has led large-scale service integration, operational resilience, and transformation programs across BFSI, Telecom, Energy & Utilities, and Life Sciences organisations. He specialises in aligning technology delivery with business outcomes, optimising service performance, and building strong stakeholder partnerships. He brings deep expertise in ServiceNow, SIAM, IT Service Management, vendor governance, and continuous improvement, complemented by hands-on experience in leveraging GenAI solutions to enhance service visibility, decision-making, and operational efficiency.