A seasoned SIAM, Enterprise Service Management (ESM), and ITSM professional with 21+ years of experience leading transformation programs for global enterprises. Currently serving as Associate Director – ESM Practice, he specializes in service integration, SIAM implementation, operational excellence, and AI-driven service management. He has successfully led multi-supplier ecosystems, digital transformation initiatives, and automation-led service optimization programs. An ITIL® Expert, SIAM® Professional, ServiceNow Administrator, and accredited ITIL & SIAM trainer, he is passionate about driving innovation and capability development. His expertise helps organizations improve service performance, governance, and business outcomes.