Devi is a Service Management leader with 22 years of experience in consulting, competency enablement, and service operations across global enterprises and industries. She currently leads Service Management Centre of Excellence operations, driving strategy, next-generation offerings, maturity assessments, and service delivery excellence. Her expertise includes customer engagement, presales support, project management, and operational transformation. An ITIL Master, OCM Practitioner, and ITIL Sustainability Specialist, she actively contributes to the professional community as a PeopleCert Ambassador. She is also a member of the BIS ITSM Panel and ISO/IEC Service Management workgroup, contributing to the advancement of industry standards.