Balkrishna brings over 18 years of expertise in IT Service Management, specializing in Availability Management, SIAM, and digital resilience. As an EXIN Global Ambassador, he has advanced ITSM practices worldwide, earning industry recognition through multiple awards.
In his current role as ITSM Process Owner at Bayer, Balkrishna drives ITSM Availability Management. His thought leadership and active presence on LinkedIn continue to inspire ITSM professionals across the globe.